

Cornered Office
with Mir Kamin
I'm a freelance writer and mother of two working from home, which theoretically means I can set my own schedule so as to best accommodate my family. In reality, "flexible hours" often equals "working too much." Yes, I'm my own boss; no, that doesn't mean life is easy. It's hard to leave the office when you live there. But I love what I do and feel very lucky. And not just because I get paid to work in my pajamas.
To learn more about Mir, check out her profile on Work It, Mom! or visit her blog at http://www.wouldashoulda.com/
On having a platform, owning your words, and consequences
Categories: Deep thoughts, Like talking but with more typing
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In my youth (meaning, childhood and young adulthood), I had a chip on my shoulder so big, it was a wonder I could remain upright. I never shied away from a fight. I was always ready for a fight. I thought arguing was the path towards “fixing” everything I thought I was wrong with the world.
Needless to say, a bit of time and maturity cured me of this stance. In my old age (ha) I’ve come to learn that arguing very rarely changes anyone’s mind, and my own sanity is best kept by “agreeing to disagree” as needed. I have opinions, of course. And I express them; often. But much of what I write is either 1) personal to me (read: my experience, not generalizing to anyone else’s life) or 2) not at all personal in nature, because these are things which are—for me—safe. These topics rarely induce arguments, and life is too short to spend it arguing.
I know there’s a whole… genre, if you will… of bloggers who write about what they feel will be the most shocking and controversial and evoke the most comments. That’s never been my style. But the fact remains that every so often, I step in it.
In “real life,” I have chronic foot-in-mouth syndrome. I know this about myself. Sometimes my mouth works a little bit faster than my brain, you know? Theoretically, writing gives me the time and the space to work through things before launching them into the world, but the fact remains that sometimes I choose to post something which I know will ruffle feathers, and other times I just honestly don’t realize how much push-back I may receive on something I’ve said.
The “with great power comes great responsibility” quote that people like to bandy about is true for everyone with a public platform on which to share their thoughts. It’s important to take responsibility for your words. It’s important to know what you stand for and how you want to be perceived before you find yourself under a spotlight. I think there’s probably nothing worse than finding yourself in the center of an Internet kerfluffle when you really either didn’t mean what you said or have no idea how you now want to be perceived.
I have a few rules for myself. Not saying my rules have to be your rules; just sharing what’s in the back of my mind, as someone who would be perfectly happy if “Internet drama” was removed from our collective vocabulary.
1) Say what you mean. I try very, very hard to keep it honest. This is important to me on a very basic level for a number of reasons, but if absolute honesty is not your personal moral leaning, think about it pragmatically—it’s a lot easier to keep track of the truth than to keep up lies, over time. It just is.
2) Keep it civil. I use a lot of emotion and hyperbole on my personal site in particular. I try to make sure that anything unkind I say in that way is reserved for instances where it’s clear that I’m exaggerating for effect, people whom I am certain will never read my words, and people/situations where I feel true damage is being done to other human beings. Even still, I strive to keep it civil. I don’t always succeed, but that’s the goal.
3) If interaction is invited, be tolerant. I recently had a commenter preface remarks with (a couple of times) “if you don’t remove or block” dissenting opinions. I don’t remove or block dissenting opinions in my comments, ever, as long as they are civil or at least refrain from personal attacks. If you have an open comments section but then selectively choose who and what gets to participate there—short of dangerous/threatening words, of course—you are eroding your own credibility. If you don’t want feedback, don’t open comments. If you open comments, put on your big girl panties and deal.
4) Stay engaged. I’ll be honest—on a regular day, I don’t often interact in my comments section all that much, because I’m busy and it could easily eat up most of my day. But when I’ve posted something that gets people riled, I feel like I have a responsibility to keep a close eye on that post and speak to any dissent to back up my original premise. I also try very hard to thank the folks who enter into the fray in defense of what I’ve written. Whether I meant to create a hubbub or not, once it happens, walking away is not an option.
5) Stay civil. As the ridiculous misinterpretations of my words and foreign assertions about what is “right” roll in, it’s very very tempting to let continued engagement become rude. That’s a luxury you can’t afford in this situation. Stay calm. Stay civil. Bashing commenters—no matter how ridiculous they seem—erodes credibility.
I guess my point is that (to completely overuse this metaphor) once you step in it, pretending nothing’s stuck to your shoe is kind of a losing game. Stop and scrape it off. Walk a little more carefully in the future, maybe, or be willing to take your licks if it’s something where you really feel strongly.
I don’t know about you, but I no longer go around looking for fights. If I (sometimes inadvertently) bring one my way, though, I’d like to deal with it in a way that still allows me to sleep at night, you know?
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Interesting. I’m a little confused nowadays about what internet etiquette is. There is a very popular, public site I will no longer visit because of the following exchange in the comment section of some post on childrearing:
Anonymous: “I don’t agree with you, I think my way is right, bla bla.”
Paid blogger: “Hey Anonymous, you had better shut up. I know who you are. You have all kinds of things wrong with you. Don’t think you can hide behind your anonymity. You’d better watch out.”
Me: “Is it ethical for a blogger to out an anonymous commenter? It doesn’t seem right to me.”
Paid blogger: “Darn right I will out somebody if they tick me off.”
*****
Is the above considered unethical, stupid, or just fine and dandy in the world of professional blogging?
I also think bloggers need to take a good look at themselves before they post / react to comments. Some people enjoy writing stuff that, if they have any sense, they know will be considered controversial. So the readers “get into it” in the comments, but the blogger can’t take it. The blogger gets the idea that the commenters have set out to that day to attack her. Maybe a mini-course in Psychology of Boggers and Web-Users would be helpful for some bloggers.
One of my favorite sites has a blogger who posts more or less controversial posts, briefly gives her opinion, and then lets the commenters go at it. I have never seen her comment in the comment section. But she does e-mail to commenters individually if she wants to comment directly on their comments. So far I have never seen that site get “out of control” like some do.
SKL | October 12th, 2010 at 9:45 am
SKL, I think you make some excellent points. I’m not sure there’s a black/white right/wrong line here we can all agree on. I think that attacking a commenter is always in poor taste; I have on very few occasions said only “I won’t tolerate that kind of behavior towards me or my readers, you are no longer welcome here.” Never have I given a laundry list of “things that are wrong with you,” ack.
As for “outing” people, I think if you comment anonymously either with malicious intent or posing as someone else, you can expect to be called out by the blog owner. This morning I pointed out that a second comment (wholeheartedly agreeing with the previous one) had come from the same IP address, and then the commenter(s) in question became quite nasty, insisting it was the spouse and is that not allowed on my site, etc. Clearly the intention was to make it look like there was random support when that wasn’t the case; I think alerting my readers to that (without rancor) is okay. Others might object.
I also think—and I’m not saying this is anything other than my opinion—that I would tread much more carefully on a site where I’m being paid. What I say on a site which I own is totally up to me, but I wouldn’t, for example, get into a pissing match with a commenter here (even if I wanted to!) because I am paid to write here and I consider keeping order and civility part of my assignment.
Mir | October 12th, 2010 at 9:54 am
I guess I’m a little surprised that some level of tolerance, civility, and especially confidentiality isn’t part of the contract when it comes with paid blogging. I think the lack of such a policy reflects badly on the site itself.
I’m not saying that bloggers should have to take all manner of abuse. They can delete, ignore, or respond with an “I’m above this” kind of comment. Hitting back harder (e.g., “you are an idiot”) seems stupid, but not necessarily unethical. But using confidential info to threaten a commenter, or even actually hurt a commenter? There is no rule or ethic against that? Do you think there should be?
SKL | October 12th, 2010 at 11:41 am
My opinion, for what it’s worth (this and a buck will get you a cup of bad coffee…), is that if you use the Internet, it’s with the understanding that you’re leaving an IP address wherever you visit.
I think calling out someone’s full name, phone number, address, etc., is horrible and unethical. Yeah, a lot of that can be found online, but I don’t think someone has tacitly agreed to that. The couple of cases I’ve seen of that happening were after extreme bullying/taunting and while I understood why it was done, on an emotional level, I still think it’s unprofessional.
On the other hand, if you always comment here as SKL, and then you follow up with a comment pretending to be someone else, either to agree with what you already said or to trash me or my readers under a cloak of “anonymity,” I may well say, “Hey, SKL? I can see that’s you.” To me, that’s fair game.
Again, just my opinion. I have no idea how we could possibly reach consensus on what’s ethical and what’s not, on this.
Mir | October 12th, 2010 at 11:48 am
I don’t mind the example you give of informing the other readers that two comments are posted by the same person. Assuming neither of the person’s handles gives away too much info. For example, if I usually post as SKL and change my name to Anon, and you point that out, you haven’t really done anything to me, because “SKL” doesn’t tell anyone who I am. But if you went a bit further and provided actual information about me to your readers (that isn’t available to them already), I would say that is wrong. Or, if my usual handle was RobertMSmith or LisainLenoxMA, that would seem wrong to me. (Note that when I say “you,” I mean the generic “you,” not you personally.)
Bullying is a whole different topic, equally interesting. I think different people would define bullying differently. But whatever it is, isn’t there something that can be done other than posting personal info on the blog? Like, report the a-hole and get her IP address banned from the site, if it’s really that bad? And if a paid blogger exposes a person’s actual identity in that kind of context, and damage occurs, might that not invite bad press or some other kind of retaliation? I know you said you don’t agree with such an action though you can understand it. It seems to me that all bloggers should simply know that you don’t go there.
Thing is, if there are no consistent ethics in an industry, the industry suffers.
SKL | October 12th, 2010 at 12:55 pm
I agree with everything you just said. Unfortunately, no, I don’t think you’ll ever get people to agree to “just not go there,” because there’s still a bit of man-behind-the-curtain feel to blogging which, I suspect, entitled otherwise reasonable people to do and say things they otherwise wouldn’t.
All of which comes back to my issue yesterday, where asking folks if “erring on the side of nice” couldn’t just be the norm, and while most readers agreed with me, several wanted to argue. Because no matter how much we may wish otherwise, not everyone learned how to play nicely when they were kids.
Mir | October 12th, 2010 at 1:05 pm
I think it is an interesting topic. I like the concept of being able to “out” commentators who agree with themselves without actually giving full name/address/real email, etc. Mir your example is perfect of the blogger seeing the same IP and saying - really, it is still you.
I also agree though that it seems more bloggers try to incite further furor with their reactions. I don’t see how personal attacks against someone who disagrees with you helps anything; if you don’t like it, as a blogger you have the choice to disable comments, delete comments, etc. Just take the higher road.
Mich | October 12th, 2010 at 4:08 pm
I have no problem with deleting comments by trolls. Only thing is, the responses of those that disagree are sometimes so riled up and over-the-top, they make themselves look like trolls when maybe they really weren’t.
Maybe it should be a lesson to them, that when you express your opinion very professionally and civilly (sure, that’s a word!), they need to respond in kind.
Then again, some certain evil opinions (on the commenter’s part, never yours!) just cannot sound civil, no matter how they’re said.
*sigh*, I just see too many shades of gray. If I were blogging, I guess I’d just have to let my gut be my guide as to what I would or wouldn’t delete.
Brigitte | October 15th, 2010 at 6:08 am