I’m in the middle of a company crisis and have decided to do a series of blog posts about how I’m solving the situation. Don’t worry - my company is actually thriving. The crisis is…more complicated, and I’m probably not yet ready to talk about it at this time.
One small component of the crisis has led me to re-evaluate my business relationship with my current bank and to suck it up and leave this bank for another one. This move has been long overdue and has only been held back by my own personal (and unfounded) fears.
The bank I’m currently with has been a nightmare from Day 1. The problems started with the new bank employee who set up our company account in January 2005 and made a slew of errors including mispelling our names multiple times which continued to haunt us over time. I ended up with a 5-page, single spaced typed document outlining every egregious error that the bank made (almost every one of them that they admitted to doing) that cost us time, money and sanity. To this day, I still have not had my call returned when I left a customer service voicemail - per their instructions - asking for a supervisor to call me back to address my complaints. That was 2 plus years ago.