The Beginner's Guide to Shopping Retail - Meet the Cast
Ok, I am putting together a book (kind of) and here is part of it. It's still in the beginning stages (the title is a working title). It is a book about working in retail, the stories, and the way it is from an employee's point of view. Any feedback is greatly appreciated.
The Service Clerk - I'm the one that runs the register, often the first and the last person you see while shopping. Here are some things you may not know about me, but you should:
- I don't like being called "sweetie", "hun" or any other "cute" nickname.
- You aren't a stand up comedian, please don't make stupid jokes. You aren't that clever when you say things like "Well, it must be free!" when something won't scan or "That was a great year" when your total is something like 19.87. I smile or laugh because I have to, not because you are funny.
- I hate it when you hunt for change. You have a line forming behind you and I have a list of things to do longer then your arm so just pay and I will make change for you.
- If I try to sell you something please know that I have to, it's part of my job. If you don't want it please just say "No thank you"
- I hate it when you put your money on the counter, it's just rude. Please just put it in my hand, that's why I'm holding my hand out.
The Floor Person - I am the one working on the sales floor. I may also be a Service Clerk, a Photo Technition or Manager. Here are things you may want to know about me.
- I don't know if that's the item that is on sale, I will have to either look in the ad or scan it at the register. With hundreds of items on sale every week it's impossible to memorize it every week.
- I don't know how much that is. Here is something to consdier: The average drug store carried 22,000 items, big box stores carry more, and prices can change daily, keep that in mind before asking me the cost of something. I can find out how much something is, but don't expect me to know off the top of my head.
- I know it upsets you that we are out of something that's on sale, but there isn't much I can do about it. We order the items, but something the manufacturer doesn't always send it to us. Please don't yell at me about it. Do you think that I would rather be out of the item and have you yelling at me, or have the item and have you be on your happy way? And please don't ask me to "go look in the back" for it, chances are I have already searched. Stockrooms are generally very small, there is very little back there.